30-day money-back guarantee & lifetime exchange guarantee
WS Store offers a 30-day money-back guarantee on all products purchased. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
After these 30 days we offer a Lifetime exchange guarantee on all defective products.
Legal warranty
The statutory warranty period under German law is 1 year from the date of purchase for defects attributable to faulty design, materials or workmanship.
Conditions for defective products
Repairs or replaces defective products WS Store the defective item free of charge at its own discretion, provided that the following conditions are met:
- The buyer must inform the seller immediately In writing about the defect.
- The defect must be defective design, materials or workmanship of the manufacturer or seller.
- The defective goods to be repaired or replaced are on request to the seller.
- If the goods were delivered by a Third-party suppliers manufactured and delivered to the seller, the warranty granted to the seller is transferred to the buyer.
- The seller reserves the right, at its own discretion, to the price of the defective goods if this has already been paid.
