Thank you for choosing WinAndOfficeWS.com. We strive to provide you with top-notch products and exceptional customer service. Please review our refund and return policy below for a smooth and hassle-free experience.
Refund Policy
a. Product Return Eligibility
We accepts return considering 2 conditions:
1) product is damaged or not working or not suitable – in this case you need to send product return to us and we will send you new product within 15 days once we received your return.
2) client simply wants refund by returning product – in this case you need to send us product return and if product matches below criteria we will initiate refund in next 15 days.
The product is in its original packaging and condition.
The return request is initiated within 30 days of the purchase date.
Note: 3 Euro return charge will be applied.
b. How Support Works
If you encounter any issues with your mouse or keyboard, our dedicated support team is here to help. Simply reach out to us at [email protected] or call us at +49 60748059892 with your query, and we will assist you promptly.
c. What If the Problem Is Not Solved?
In the rare event that the issue persists even after troubleshooting with our support team, we offer a full refund or replacement, whichever you prefer. Your satisfaction is our priority.
Return Process
a. Wrong Product Purchase
If you accidentally ordered the wrong product, don’t worry. Contact us within 14 days of receiving the item, and we will guide you through the return process. Once we receive the returned item, we will issue a refund or help you with an exchange.
B. Change of Mind or Any Reason
We understand that preferences can change. If, for any reason, you decide you no longer want the product, you can return it within 30 days of purchase. The item must be in its original condition and packaging for a full refund.
Exercising Your Right of Withdrawal
To exercise your right of withdrawal, please contact us at:
Inhaber: Ines Castro Andia
Headquarters: Samoastraße 1, 13353 Berlin, Deutschland
Ust-ID: DE326664777
HRA: DE326664777
Tel: +49 60748059892
E-mail: [email protected]
Refund Processing
Once we receive your returned item and verify its condition, we will initiate the refund process. Please allow 15 business days for the refund to reflect in your original payment method.
Contact Us
If you have any questions about our refund and return policy, feel free to reach out to us at [email protected] or call us at +49 60748059892. We are here to assist you in any way we can.
Please note that this policy applies only to purchases made directly through WinAndOfficeWS.com. For products bought through other retailers, please refer to their respective refund and return policies.
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