General Terms and Conditions
- Scope of application
These General Terms and Conditions (GTC) apply to all deliveries by Ines Castro Andia (hereinafter referred to as Win&office WS) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity. - Contractual partner
The purchase contract is concluded with Win&office WS, Owner: INES CASTRO ANDIA, Phone: +49 60213274874, Samoastraße 1, 13353 Berlin, Germany, E-Mail: [email protected] - Conclusion of contract
- The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.
- By clicking on the button [Buy/Order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.
- Right of withdrawal
- If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
- For more information about the right of withdrawal, please visit our Cancellation policy
- Prices and shipping costs
- The prices stated on the product pages include VAT and other price components.
- Our products are always sent by e-mail and are free of charge. See also:
- Delivery
- Delivery is worldwide.
- The delivery time is immediately after confirmation of receipt of payment. See also: Shipping
- Payment
- Payment can be made either in advance or via PayPal. See also: Payment methods
- If you choose to pay in advance, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.
- Retention of title
- The goods remain our property until payment has been made in full.
- Dispute resolution
- The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
