{"id":3475,"date":"2021-06-25T18:49:48","date_gmt":"2021-06-25T18:49:48","guid":{"rendered":"https:\/\/winandofficews.com\/?page_id=3475"},"modified":"2025-08-25T20:41:11","modified_gmt":"2025-08-25T18:41:11","slug":"refunds-policy","status":"publish","type":"page","link":"https:\/\/winandofficews.com\/fr\/refunds-policy\/","title":{"rendered":"Droit de remboursement et de retour"},"content":{"rendered":"<ul style=\"pading-left: 20px;\">\n<li>Pas de frais de retour<\/li>\n<li>Pas de frais de port<\/li>\n<li>Garantie de remboursement de 30 jours<\/li>\n<li>Garantie d'\u00e9change \u00e0 vie<\/li>\n<\/ul>\n<p><strong>Droit de r\u00e9tractation<\/strong> Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de 30 jours \u00e0 compter de la r\u00e9ception des marchandises. Pour exercer votre droit de r\u00e9tractation, vous devez nous informer de votre d\u00e9cision de vous r\u00e9tracter du pr\u00e9sent contrat au moyen d'une d\u00e9claration claire (par exemple, lettre envoy\u00e9e par la poste, t\u00e9l\u00e9copie ou courrier \u00e9lectronique). Vous pouvez utiliser \u00e0 cet effet le mod\u00e8le ci-joint.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Propri\u00e9taire :<\/strong> INES CASTRO ANDIA<br \/>\n<strong>Si\u00e8ge de l'entreprise :<\/strong> Samoastra\u00dfe 1, 13353 Berlin, Germany<br \/>\n<strong>Le site de l'Allemagne :<\/strong> Samoastra\u00dfe 1, 13353 Berlin, Germany<br \/>\n<strong>T\u00e9l :<\/strong> +49 60213274874<br \/>\n<strong>Courrier \u00e9lectronique :<\/strong> <a href='mailto:contact@winandofficews.com'>contact@winandofficews.com<\/a><\/div>\n<p><strong>Mod\u00e8le de formulaire de r\u00e9tractation<\/strong> (Si vous souhaitez vous r\u00e9tracter, veuillez remplir et renvoyer ce formulaire).<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p>Par la pr\u00e9sente, je\/nous () r\u00e9voque(ons) le contrat () que j'ai\/nous avons conclu pour l'achat des marchandises suivantes ()\/la fourniture du service suivant () :<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Command\u00e9 le () \/ re\u00e7u le ()<\/li>\n<li>Nom du\/des consommateur(s)<\/li>\n<li>Adresse du\/des consommateur(s)<\/li>\n<li>Signature du\/des consommateur(s) (uniquement en cas de communication sur papier)<\/li>\n<li>Date<\/li>\n<\/ul>\n<\/div>\n<p><em>(*) Biffer la mention inutile.<\/em> Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous envoyiez la communication relative \u00e0 l'exercice du droit de r\u00e9tractation avant l'expiration du d\u00e9lai de r\u00e9tractation.<\/p>\n<p><strong>Cons\u00e9quences de la r\u00e9vocation<\/strong> En cas de r\u00e9tractation du pr\u00e9sent contrat, nous vous rembourserons tous les paiements re\u00e7us de vous, y compris les frais de livraison (\u00e0 l'exception des frais suppl\u00e9mentaires d\u00e9coulant du fait que vous avez choisi un mode de livraison autre que le mode de livraison 1TP3 le moins cher que nous proposons), sans retard excessif et au plus tard quatorze jours \u00e0 compter de la date \u00e0 laquelle nous avons \u00e9t\u00e9 inform\u00e9s de votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Pour ce remboursement, nous utilisons le m\u00eame moyen de paiement que celui que vous avez utilis\u00e9 pour la transaction initiale, \u00e0 moins qu'il n'en ait \u00e9t\u00e9 express\u00e9ment convenu autrement avec vous ; en aucun cas, des frais ne vous seront factur\u00e9s pour ce remboursement.<\/p>\n<p><strong>Garantie d'\u00e9change \u00e0 vie :<\/strong> Si vous ne respectez pas le d\u00e9lai de retour de 30 jours, nous vous offrons une garantie d'\u00e9change \u00e0 vie pour le produit. Si le produit s'av\u00e8re d\u00e9fectueux pendant son utilisation, nous vous le rempla\u00e7ons gratuitement.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Propri\u00e9taire :<\/strong> INES CASTRO ANDIA<br \/>\n<strong>Si\u00e8ge social :<\/strong> Samoastra\u00dfe 1, 13353 Berlin, Germany<br \/>\n<strong>Le site de l'Allemagne :<\/strong> Samoastra\u00dfe 1, 13353 Berlin, Germany<br \/>\n<strong>T\u00e9l :<\/strong> +49 60213274874<br \/>\n<strong>Courrier \u00e9lectronique :<\/strong> <a href='mailto:contact@winandofficews.com'>contact@winandofficews.com<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Pas de frais de retour Pas de frais d'exp\u00e9dition Garantie de remboursement de 30 jours Garantie d'\u00e9change \u00e0 vie Droit de r\u00e9tractation Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans les 30 jours suivant la r\u00e9ception des marchandises. Pour exercer votre droit de r\u00e9tractation, vous devez nous envoyer une d\u00e9claration sans \u00e9quivoque (par exemple, lettre envoy\u00e9e par la poste, t\u00e9l\u00e9copie... <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3475","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00fcckerstattungs- und R\u00fcckgaberecht - Win &amp; Office WS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winandofficews.com\/fr\/refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00fcckerstattungs- und R\u00fcckgaberecht - Win &amp; Office WS\" \/>\n<meta property=\"og:description\" content=\"Keine R\u00fccksendekosten Keine Versandkosten 30 Tage Geld-zur\u00fcck-Garantie Lebenslange Umtauschgarantie Widerrufsrecht Sie haben das Recht, diesen Vertrag innerhalb von 30 Tagen nach Erhalt der Ware ohne Angabe von Gr\u00fcnden zu widerrufen. 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