{"id":3475,"date":"2021-06-25T18:49:48","date_gmt":"2021-06-25T18:49:48","guid":{"rendered":"https:\/\/winandofficews.com\/?page_id=3475"},"modified":"2025-08-25T20:41:11","modified_gmt":"2025-08-25T18:41:11","slug":"refunds-policy","status":"publish","type":"page","link":"https:\/\/winandofficews.com\/en\/refunds-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<ul style=\"pading-left: 20px;\">\n<li>No return costs<\/li>\n<li>No shipping costs<\/li>\n<li>30-day money-back guarantee<\/li>\n<li>Lifetime exchange guarantee<\/li>\n<\/ul>\n<p><strong>Right of withdrawal<\/strong> You have the right to withdraw from this contract within 30 days of receipt of the goods without giving any reason. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample for this purpose.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Owner:<\/strong> INES CASTRO ANDIA<br \/>\n<strong>Company headquarters:<\/strong> Samoastrasse 1, 13353 Berlin, Germany<br \/>\n<strong>Location Germany:<\/strong> Samoastrasse 1, 13353 Berlin, Germany<br \/>\n<strong>Tel:<\/strong> +49 60213274874<br \/>\n<strong>E-Mail:<\/strong> <a href='mailto:contact@winandofficews.com'>contact@winandofficews.com<\/a><\/div>\n<p><strong>Sample withdrawal form<\/strong> (If you wish to cancel the contract, please fill out this form and send it back to us).<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p>I\/we () hereby revoke the contract () concluded by me\/us for the purchase of the following goods ()\/the provision of the following service ():<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Ordered on () \/ received on ()<\/li>\n<li>Name of the consumer(s)<\/li>\n<li>Address of the consumer(s)<\/li>\n<li>Signature of the consumer(s) (only for notification on paper)<\/li>\n<li>Date<\/li>\n<\/ul>\n<\/div>\n<p><em>(*) Delete as appropriate.<\/em> To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.<\/p>\n<p><strong>Consequences of revocation<\/strong> If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive 1TP3 delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.<\/p>\n<p><strong>Lifetime exchange guarantee:<\/strong> If you miss the 30-day return period, we offer you a lifetime exchange guarantee for the product. If the product is defective during use, you will receive a free replacement.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Owner:<\/strong> INES CASTRO ANDIA<br \/>\n<strong>Head office:<\/strong> Samoastrasse 1, 13353 Berlin, Germany<br \/>\n<strong>Location Germany:<\/strong> Samoastrasse 1, 13353 Berlin, Germany<br \/>\n<strong>Tel:<\/strong> +49 60213274874<br \/>\n<strong>E-Mail:<\/strong> <a href='mailto:contact@winandofficews.com'>contact@winandofficews.com<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Keine R\u00fccksendekosten Keine Versandkosten 30 Tage Geld-zur\u00fcck-Garantie Lebenslange Umtauschgarantie Widerrufsrecht Sie haben das Recht, diesen Vertrag innerhalb von 30 Tagen nach Erhalt der Ware ohne Angabe von Gr\u00fcnden zu widerrufen. Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns mittels einer eindeutigen Erkl\u00e4rung (z. B. ein mit der Post versandter Brief, Telefax&hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3475","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00fcckerstattungs- und R\u00fcckgaberecht - Win &amp; Office WS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winandofficews.com\/en\/refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00fcckerstattungs- und R\u00fcckgaberecht - Win &amp; Office WS\" \/>\n<meta property=\"og:description\" content=\"Keine R\u00fccksendekosten Keine Versandkosten 30 Tage Geld-zur\u00fcck-Garantie Lebenslange Umtauschgarantie Widerrufsrecht Sie haben das Recht, diesen Vertrag innerhalb von 30 Tagen nach Erhalt der Ware ohne Angabe von Gr\u00fcnden zu widerrufen. 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